Help & Customer Services

Help & Customer Services

• Contacting Us
• How to use this site
• Registration
• Selecting Lenses
• Ordering Items
• Finding your Order Status
• Sending in a prescription
• Security & Data Privacy

Opening Hours:

Our Offices are open 9 AM to 5 PM Monday to Friday, you are more than welcome to pop in and say hi!

Contact Us

To Contact us regarding orders or anything else please contact us via email please click here. We only deal with queries during normal office hours and endeavour to help you as soon as possible.

Email:

To send us a message please click here

Telephone:

UK : 028 3834 4242
International : +44 28 3834 4242

Fax:

UK : 028 3834 4242
International : +44 28 3834 4242

Postal Address

eCommerce Dept

Alexander Bain & Murray

13 Windsor Avenue

Lurgan

Co. Armagh BT67 9BG

How to use this website.

You can simply browse the website with no other special requirements. To purchase items you are required to be a registered customer.

• To purchase items simply go to the homepage andbrowse to the product that you would like to purchase via the category buttons. Then select add to basket. This will take you to your shopping basket where you may add more products by clicking continue shopping, or alternatively continue to the order the items you have selected.
• You need to register to purchase items - as this speeds up the ordering verifying process.

Registration

You don't have to register to purchase items off the site -

Ordering Items

Shipping

We endeavour to ship items as soon as possible. We use Royal Mail for the majority of orders and items over £30 in value must be signed for. Please look at the following guidelines for delivery times.

• Sunglasses delivered in 2-3 days.
• Contact Lenses delivered in 2-3 days.
• Frames with prescription lens 5-7 days.

Please note these are delivery estimates and there may be additional delays due to public holidays and unforeseen circumstances. If you have ordered and not received your item within 7 days please contact us and we will try and assist you.

Returns

We can accept returns of the following items within 7 days of purchase.

• Sunglasses
• Frames (with or without prescription lens)

We cannot accept returns of these items.

• Contact Lenses

If you have ordered an item and it is not what you expected please contact us for a Returns number. When returning an item please return items it their original packaging and condition.

Security & Data Privacy

We employ the best encryption so that your details are always safe. Your order information is passed to us using this technology. Ordering with us is safe!

Click the above logo for more information.

We also will not pass your details to any third parties without your permission.